In this article, we’ll talk about the things that clients expect from their lawyers. They expect nothing but the best, making sure that they will receive the best value for every dollar they will spend on legal services.
- Accuracy
The best lawyers are accurate, especially when it comes to billing, and clients expect nothing less. For instance, lawyers are expected to record billables truthfully and accurately. Otherwise, there will be inaccuracies in the invoice, which will cause misunderstandings. It helps to use legal billing software like Rocket Matter to make billing more accurate and efficient.
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- Tech-Savviness
Today’s clients are demanding and discerning. They want nothing but the best from their lawyers, especially if they are paying a fortune. They expect lawyers to take advantage of the most innovative technologies that are available to deliver the best legal service possible. Technology allows them to be more efficient in what they do, making it easier to ensure the highest level of client satisfaction.
- Honesty
Clients expect their lawyers to be honest, especially regarding the outcomes of the case. Even if it hurts, clients want lawyers to tell the truth and be transparent. However, take note that being honest is different from being truthful. Honesty is all about not telling lies. On the other hand, truthfulness means actively disclosing all the truths about a certain matter. Lawyers need to be honest, but they don’t always have to be truthful.
- Responsiveness
Lawyers are expected to be as responsive as possible. Clients understand that lawyers have private lives. However, it can be frustrating to need legal advice and your lawyer is not there to talk to you. Lawyers should maintain an open communication line and should respond to their clients as soon as possible to deliver the highest level of satisfaction.
- Efficiency
Whether it is from a lawyer or a law firm, clients also expect efficiency. According to Thomson Reuters, efficiency is important for making law firms more productive, which also has a positive impact on the bottom line. Efficiency also speeds up the completion of tasks clients expect from their lawyers.
- Friendliness
Clients also expect their lawyers to be friendly. They don’t expect the same level of friendship from their close friends. At the very least, what they want is for the lawyers to be approachable instead of intimidating. This way, they can be more open about their legal predicament. By being friendly, they also anticipate that their lawyer will be a good listener.
When clients work with lawyers, they have certain expectations. Especially if they are spending a lot paying for the legal services, they expect that they will be able to get the best bang for the buck. As noted, clients expect their lawyers to be accurate, tech-savvy, efficient, and friendly, among other things.
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